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Strong values in a constantly changing environment: We’re all about coffee. Today. Tomorrow. Together. – INSIDE NKG | MAG
FOCUS
Strong values in a constantly changing environment: We’re all about coffee. Today. Tomorrow. Together.
FOCUS
Strong values in a constantly changing environment: We’re all about coffee. Today. Tomorrow. Together.

We love coffee. Clearly, this is one thing all of us at NKG have in common. Coffee has been the past of this group and will be our future for many years to come. That’s why we are working towards one overall goal together passionately: a profitable and sustainable coffee industry, where everyone working along the entire supply chain is able to make a good living from their work and every coffee lover around the world can enjoy their daily cup of coffee.

Although most important, this is obviously not the only similarity and value we share. In the last years, the whole world and with it the coffee industry went through challenging times that entailed and will entail changes inside and outside ourselves, our companies, and NKG as a group. In this context, it is important to reflect on our personal and professional changes as well. What is it that shapes our daily (work) life? And what do we stand for as a group right now?


On the basis of these questions, we at NG Communications, together with the Board of Management and colleagues from HR and Compliance, revised our Corporate Identity. Many colleagues around the globe supported us in the process by joining online surveys or focus groups. The result is our new “Brand Manifesto” that serves a as a collection of our lived values and principles and explains the way we work together as a group. 

“The core of our business is buying and selling coffee, but, today, NKG is much more than a trader. Our experts around the globe share the vision of a fair, sustainable coffee industry and challenge themselves and each other to work towards this vision every day. We want to be 1st in class in all areas supporting our commercial success – and today, we need to actively communicate these efforts to continue to be the most attractive and best employer and business partner in our industries.”

David M. Neumann, Group CEO, Neumann Gruppe
You are curious to find out more about the brand manifesto and everything else related to our Corporate Identity and Design? Have a look at our new Brandbook here:

 

Becoming aware of the values that guide our actions (sometimes even unconsciously) helps us to get to know our identity and enables us to present the image of NKG as a unified, strong global community.

As the Brand Manifesto is a lived, not a theoretical framework, we found many great examples to illustrate the different parts of it. We hope you will find it helpful to identify with and fill it with your own examples from your daily (work) life. 

Single product,
single mind.

We are dedicated
to coffee only.

Since the beginning, NKG has always been concerned with one product only – and coffee will stay our only product in the future. That’s why we are a unique service provider, delivering the best processes for each step of the coffee supply chain and connecting both ends through our services

Everything is starting with a bean: NKG farms promote the roots of coffee

To be able to buy or sell any coffee bean, we of course need producers around the globe to grow our product. It is the starting point of the supply chain and our whole business. Therefore, growing coffee on our own three coffee farms as part of our holistic group service portfolio holds many advantages for us: Our farms enable us to develop expertise and deeper understanding for our product. They also bring us closer to the people relying on coffee as their income source and their future and confronts us with the struggles regarding the future of the product itself (like climate change etc.) immediately, which makes us sensitive for these topics. Through our farms, we have the opportunity to strengthen the local economy, contribute to environmental protection, and improve our credibility and trustworthiness towards our clients. Here, we can also directly see how we establish the relationship between both ends of the supply chain: we are able to directly connect producers and buyers – one key selling point of NKG compared to many of our competitors.

How we work with coffee as our product: with dedication, commitment, and passion.

Many individuals,
one community.

Coffee is a
people’s business.

Every employee is part of the success of our business and an important part of the global NKG community. We appreciate and actively promote the diversity of our intercultural background, as it enriches us with multifaceted perspectives and enables us to grow in a unique learning environment. As an employer, NKG provides consistency and reliability for our employees’ personal and professional development.

Providing stability and enabling growth: Our people are of highest priority

Human Resources has always been an important part of the NKG network. Right now, there is an even stronger focus on our international background, and we are strengthening the efforts to support our local teams, for example with the NKG Job Portal on N’Sider. The personal and professional development is supported by independent learning opportunities, like for example the learning time quota for the GoodHabitz courses. Being a reliable partner for the employees is also a priority. We see both the need to be an attractive employer for our (future) employees and think in long terms.

How we support the people at NKG: through enabling change to grow and living empowerment.

“It is important for us to be an attractive employer for everyone at NKG and potential future colleagues in the long term and on a sustainable basis.”

Maren Uzarek

Neumann Gruppe, Head of Group Human Resources

“We provide a reliable basis for our employees to grow on.”

Christoph Kühn

Neumann Gruppe, Head of NG Human Resources

Think global, act local. Our coffee network enables
unique opportunities.

At NKG, we are a global network of local experts, who provide a huge variety of business, regional, and cultural perspectives. The unity in our group is achieved through diverse exchange and our commitment to coffee. With this strong network of global structures and local support, we are able to offer unique services for our customers.

Combining local and global expertise: NKG is revamping the coaching system

Our largely decentralized setup with many operative entities around the globe fosters entrepreneurial spirit by the local managers and employees. We strive to maintain the individuality of NKG companies while at the same time making sure the strategic goals set by the NG Board of Management are pursued together. Here, NG Coaching comes into play.

Recently, in April 2022, a reorganization of the NKG coaching system was put in place. The BoM, its managing directors ceasing from coaching by the end of 2022, is delegating the responsibility for the entire annual operative business cycle of NKG companies to NG Coaching, empowering the coaching team with broader decision-making competences. That coaching team is being formed still and shall emphasize even more to promote group business cooperation and synergies and foster intragroup dialogue. This includes the centralized NG departments for which NG Coaching provides knowledge of the specifics of each company.

It is the duty of the coach to be aware of all relevant issues to be able to accompany the company in decision-making processes. Together with the management of group companies, Coaches develop of the yearly business plans and key targets in alignment with the overall strategy and goals of NKG, defined by the board of management of NG.
How we benefit from our diversity: through being one unity and offering worldwide personal contacts with intra-group business partners to ensure credibility.

Experienced experts, new impulses. We know how to keep our business agile.

As an experienced family business, we have long-standing expertise and have been market leaders for many years. On this fundament of expertise, we are able to include new ideas and build sustainable business success.

Learning from the past for a successful future: NKG’s market leader role in the coffee market

Over the past decades there has been a steady growth in global consumption of about 2,5 % p.a. Coffee has experienced a revival as a lifestyle product in the traditional importing countries with a huge variety of innovative drinks and presentations! And most exciting, our noble beverage has been on a discovery path conquering new markets both in new importing areas such as Asia and also developing a new drinking culture in the coffee producing countries.

Global coffee production has followed the demand growth albeit favoring the most efficient producing countries with a trend towards concentration in a few countries and the risk of loss in variety and diversification of the cup profiles available to the market. The specialty and artisan industry plays a great role in maintaining the highest quality standards and creating new beverages counteracting this trend successfully.

There is a growing consciousness and concern amongst the coffee community all along the value chain that the future of coffee production could be at peril if environmental, social and governance policies and criteria are not swiftly addressed. Economic incentives and attractivity for farmers to continue producing coffee need to be implemented if we want the wellbeing of the coffee producers and of our business to continue thriving.

We at NKG see the pursuit of this challenge as a predominant role in order to continue growing and maintaining our position as the leading coffee merchants and green coffee service providers. This requires from us the commitment to excellence in all functions we execute.

Striving for loyal, long-term partnerships. Everyone along the supply chain is our partner.

Our strength lies in long-term relationships with every partner along the coffee supply chain. It is one of our key competences to establish a relationship between roasters and producers and connect both side’s interests wherever possible.

Growing impact for producers with the help of customers: NKG’s and Tchibo’s exemplary initiative “City Coffee Limited”

One perfect example for this is “City Coffee Limited”, an initiative of NKG East Africa and Tchibo in Tanzania, Mbeya, initiated by Yogesh Modhwadia (Admin & Operations, NKG East Africa) and his personal contact at Tchibo, where he worked in a former job. The starting point was the development of a joint program to establish a Rainforest Alliance certified supply chain comprising of small holder farmers. In 2021, for instance, 2882 farmers have been trained in Good Agricultural Practices. Until now, the program evolved and includes many aspects more like farmer extension services, marketing, farmers training and certification, youth empowerment, agronomic services, and financing cooperatives with advances and equipment.

How we work with all our partners: through consistency and reliability, we generate trustworthiness.

Today’s responsibility for tomorrow. We can only tackle it together.

At NKG, we follow the motto “doing good by doing what is right”. To be able to work with our beloved product, we have to take responsibility for a sustainable future in the coffee industry right now. And we can only tackle the current challenges like climate change etc. together with the global coffee community. The active engagement not only in precompetitive collaborations with the industry but also in initiatives and organizations of our group companies is what also shapes the impact we have as a global group. It is also one important objective of our NKG Responsible Business Program.

Shaping a sustainable coffee industry: NG Vietnam as part of the Global Coffee Platform

Sustainability and responsible business practices are no theoretical construct at NKG but start with every of our group companies. Many successful local measures ensure that we at NKG initiate sustainable change together with the coffee community worldwide. At the Global Coffee Platform, for example, NG Vietnam is working together with the coffee community to jointly solve global coffee-related issues such as yield, quality, environment, social awareness, economic conditions improvement for producers, greenhouse gas emission reduction, risks mitigation, and adaptation to climate change.

The coffee production with the overuse of chemical fertilizers and pesticides makes the soil acidic, degrades soil health, and pollutes the environment, threatening the sustainability of the coffee industry in the future. It is important now that the coffee production and consumption industry including actors in both coffee supply and demand share the responsibility. They have to make new and comply with existing economic, social, and environmental regulations in order to improve the quality of coffee and enhance sustainability of the coffee production, processing and consumption industry. Therefore, the close cooperation of the global coffee community is needed right now to take timely measures and interventions to prevent and reduce the risks that threaten sustainability of the coffee industry in the future.

How we work towards our vision: by working together, we take responsibility for a more sustainable coffee industry in the future.

You would now really like to get more details about our Brand Manifesto, Corporate Identity and Design?
Great, you can find our new Brandbook here

Just in case you have to take a step back and relax a bit before diving even deeper into the topic, you might like our new NKG Connected “quiz” (which is more a game than a quiz but, of course, it is fun anyway): find our memory here. So, regardless of where you start, we wish you many interesting insights and an enjoyable time with this new issue!

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Further Articles

Interview with Christian Bothe

Christian Bothe started his career at roasting company J.J. Darboven. During his apprenticeship he realized how diverse coffee is. “Everyone knows it, drinks it, but knows so little about where it comes from, who grows it, what a coffee plant looks like. That was the trigger for me to want to learn more about this inspiring product.” Therefore he joined NKG in 2008 and his journey of discovery began. He started at InterAmerican Coffee in Hamburg. After 6 years at IAC Hamburg and a 3 month stay at IAC in the U.S., he had the chance to join Bernhard Rothfos in Hamburg in autumn 2014 – from trader to senior trader and recently COO.

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