Amanda Armbrust-Asselin, QC and education lead for NKG PACE, recently reflected on the program’s initial logistical challenges.

“Each company is quite different, with different customers and coffee,” she explained. “How could we create a unified program in very different environments? How could we ensure consistency across placements? How do you teach sensory skills remotely? My answer was to augment the apprenticeship with a rigorous education program that also encourages independent skill building, to position the Partners to take ownership of their personal development.”

That rigor includes a Speaker Series organized around a different topic each month. Like the program overall, the Series is proving to offer benefits well beyond the expected ones. “These events are bringing the NGUS teams closer together!” one trader enthused in a quick note of thanks, following a collaborative talk. 

Atlas Quality Control Manager Gavin Tull-Esterbrook, when asked about the addition of an NKG PACE Partner to his team, echoed this sentiment.

“It’s been wonderful having Porttia’s astute observations during our QC cuppings, and her excitement to learn has not only aided in her success but has brought a wonderful energy that’s contagious and fun,” he explained. “I appreciate how her comradery has helped rebuild the office culture after two years of constant adaptation to world events.”

As the Partners settle into their respective offices, “we’re identifying the gaps in certain processes, which requires engagement and communication from various teams,” adds Amanda. “It’s actually working in our favor.”